Before you return a Genesis Arts product, please take a moment to understand how our products are made. All our products are handcrafted by skilled craftsmen, resulting in each product being unique and slightly different from each other. Tool marks and slight imperfections are part of the process and evidence of hand working, polishing and coating.  As in the old days, all sharp edges are hand filed or sanded, polished and coated with a special protective layer.

At Genesis Arts we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our Refund & Return policies before you return any item.

The following will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages


Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your order, we will accept returns of the goods purchased subject to the terms and conditions mentioned below:

    • Customer will have to inform us of his/her intention to return the product within 3 days of receipt of the    goods at  his/her destination.
    • Returns, if any have to be made within 7 days of receiving the goods.
    • If a customer wants to return the product because he/she doesn’t like it or feels the product doesn’t match his/her expectations, the customer will have to send the product back in its original packing and in an unused condition to us, on receiving it we will initiate a refund for the customer.
    • If there are genuine quality issues regarding the product.
    • If the product has been damaged in transit and delivery is not accepted.
    • If the order cannot be shipped within the specified timeline.
    • If the shipping address is not serviceable.
    • Damaged goods that are used or manhandled will not be accepted as returns or refunded.


    • If you have received a damaged item if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by WhatsApp within 24 hours of your receipt of the product. You must save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
    • If you want a replacement then we will ship a replacement item as early as possible with no extra shipping cost to you.


    • We will not refund the taxes, if applicable, or paid by you at time of receiving the goods.
    • At any point the refunds will not exceed the actual value of the goods.


Once the Return has been approved, the refund will take a minimum of 15 days to be fulfilled as it usually takes about 3-7 days for us to receive the goods from the customer. On receipt of the goods, a confirmation will be sent to the customer on the status of the same and a refund initiated. The refund amount shall be credited to your credit card/debit card/internet banking account and the same shall be duly notified to you to your whatsapp number provided at the time of registration, after deducting shipping and applicable taxes, if any.


    • Incorrect or out-dated delivery address.
    • After 2 failed delivery attempts by the courier company
    • Package refused by recipient.
    • Products returned in a used or damaged condition.
    • The product is returned beyond the required return date.
    • In case of minor design and color variations. With handmade paper, brass metal and teak wood products there will always be some variation in color, design & texture between products you see online and products you get in hand.  


Please connect with our customer care via whatsapp on 9770288185. The customer care will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange. Pack the product properly and label the product with the order number, seller address and your address.  The order shall be cancelled once the seller receives the product in undamaged condition, there should be no scratches, no dents, no wear and tear, etc. Please ensure to pack the product properly before giving it to the courier person.


  1. The User certifies that he/she is at least 18 (eighteen) years of age or if less than 18 years has the consent of a parent or legal guardian.

2All orders shall be pre-approved with an acceptable method of payment as established by Genesis Arts, which may call for and require additional verification or information.

3.By indicating User's acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

4.Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by whatsapp.

5.In a credit card transaction, you must use your own credit card. Genesis Arts will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

6.In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.

    1. The Shipment/Delivery time is an approximate time mentioned by Genesis Arts against each product.
    2. The User agrees to provide authentic information. Genesis Arts reserves the right to confirm and validate the information and other details provided by the User at any point in time. If upon confirmation such User details are found not to be true (wholly or partly), Genesis Arts has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website, and/or other affiliated websites without prior intimation whatsoever.
    3. All orders/sub orders canceled may be refunded as per the payment mode selected by the customer.
    4. Delivery of orders would be done address specific not person specific.
    5. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in any way.


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Genesis Arts shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Genesis Arts shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made. If the payment has been debited at your end and has already been charged for the purchase and your order is cancelled, Genesis Arts shall issue the necessary refunds.


Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Genesis Arts will attempt to be as accurate as reasonably possible while providing Product descriptions and pricings. However Genesis Arts does not warrant that descriptions or other content or prices related to the Products or other information and content contained in this  website is accurate, complete, reliable, current, or error-free. If a Product showcased on this website is found by you not to be as described, upon receipt of the same in pursuance to placing an order on the Site, your sole remedy is to return it in unused condition to the Seller. In the event if the payment has been processed for the returned Product(s), the refund amount shall be credited to your credit/debit card account and the same shall be duly notified to you. The time duration would be  20 to 30 days.


In order to facilitate payments for Product(s) purchased by You through, Genesis Arts offers an online payment gateway facility that will enable you to make payments using a credit/debit card account, net banking or a cash card, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider/s. It is hereby clarified that Genesis Arts does not itself collect the amount from the purchasers and the entire payment transaction is conducted by the online payment gateway facility provided.


You agree, understand, undertake and confirm that the credit/debit card details provided by you for making payments for Product(s) purchased through Genesis Arts through the on-line payment gateway mechanism will be correct, current, complete and accurate and you shall not use the credit card/ debit card or any other bank account which is not lawfully owned by you.


Registration of the User on the Website is Mandatory for purchase of products. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user ID and Password for any purpose whatsoever without proper authorization from such party.

Users are responsible for the security of User's password and for all transactions undertaken using User's password through our service. User confirms that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. Genesis Arts will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user's ID/password/credit card number/account details number for using Genesis Arts services.

The user also agrees and undertakes to immediately notify Genesis Arts of any unauthorized use of the user's password or user ID and to ensure that the user logs off at the end of each session at the website. Genesis Arts shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.


Genesis Arts reserves the right to communicate with Users regarding this site and User's use of this site or any product or service purchased by User on this site.


Genesis Arts shall have no liability to you for any interruption or delay, to access the Site irrespective of the cause


Additional conditions may apply to purchase of goods and services and other use of portions of this portal and you agree for the same


By using this website you are accepting all the terms of this disclaimer notice.

If you do not agree with anything then you shouldn't use this site.


Every effort is made to ensure that the contents on this website are accurate, the website is provided "as is" and / Genesis Arts makes no representations or warranties about the accuracy or completeness of the information found on it. While the content on this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that the site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be errors, viruses, or bugs and you can accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

Under no circumstances/events will Genesis Arts be liable for any incidental, indirect, consequential, or special damages of any kind or damages whatsoever including without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships whether or not advised of the possibility of such damage arising out of or in connection with the use of this website or any linked websites.